Help is open now

Contact Skol Casino and reach a person

Live chat, e-mail and phone reach our team 24 hours a day, 7 days a week, with English-speaking agents ready to help with any question.

Talk to us Licensed and audited

Paid today

894,140 £

2,071 Players online

UK Gambling CommissionLicensed operator 91786-7812-R-623363, regulated since 2012

14-minute average withdrawal£20M paid weekly across 13 payment methods including Visa, Skrill, and Trustly

256-bit AES encryptionIndependently audited by iTech Labs and BMM Testlabs

Channel guide

However you like to ask, we answer

Ideal the moment you want an answer from a person rather than a help page.

Quick answer, not a queue

Chat suits quick questions and anything urgent; an agent typically replies within 1 minute and stays on the thread until the matter is settled.

Open chat

Where do I e-mail?

Best for documents, screenshots and detail you want in writing; send to [email protected] and expect a reply within 4 hours, whatever the hour you write.

Write to us

Skol Casino on the phone

Call +44 20 5054 0583 (GMT) when talking is easier than typing; typical answer time is 1 minute, day or night, for anything from a login snag to a payment query.

Call now

UK support

Skol Casino keeps UK help close to home

Support here runs on UK time, on a UK number, under a UK licence, the way this brand likes to keep things plain.

How to reach us

UK phone+44 20 5054 0583

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

Regulator and licenceUK Gambling Commission, 91786-7812-R-623363

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Escalation

From a stuck issue to a formal review

This block walks you through the four stages that turn a stuck issue into a fair outcome.

Skol Casino logs it

Start in live chat or on the phone: describe the problem in plain words and ask for a reference. Support notes it under your account so nothing is lost.

A four-hour ceiling

Nine times out of ten the agent settles it there. If the fix needs the payments or verification desk, expect an answer within four hours at most.

Skol Casino senior review

Still unhappy at that point? Ask the agent to pass the case to a manager, who reads the whole thread and answers on the same day, seven days a week.

Where does it go next?

Should the manager's answer not satisfy you, take the matter to the UK Gambling Commission. Keep your chat reference, since they will ask for it.

Six desk addresses below

One inbox bounces; the right one answers

Stop guessing an inbox and losing a day to a forward you never see.

Account desks

General support and how-to help[email protected]

Document verification and KYC checks[email protected]

Money desks

Deposits, withdrawals and payment queries[email protected]

Other desks

Complaints and dispute handling[email protected]

Personal data and privacy requests[email protected]

Business and partnership enquiries[email protected]

Who you deal with

The company holding the licence

After reading this, you will know which company runs the site and holds its licence.

Company

Legal nameSkol Casino Ltd

Company numberCompany No. 34427824 (United Kingdom)

AddressHigh Street, London

Licence

RegulatorUK Gambling Commission

Licence number91786-7812-R-623363

Written contact

Support e-mail[email protected]

The night you want to stop, not tomorrow

Gambling problems are not something Skol Casino treats as a customer service issue. GamCare, BeGambleAware and GAMSTOP are independent of us and of any operator, and they help people in the United Kingdom free of charge.

GamCare. Trained advisers talk through what is happening and how to slow it down, in confidence and at your pace.

BeGambleAware. Its service points you to counselling and practical tools, and explains what support near you looks like.

GAMSTOP. One registration blocks you from gambling with every licensed UK operator, not just this one.

Full story

Have these to hand first

Line these up first, and the first reply usually carries the whole answer.

Registered e-mail address
The last four digits of your payment card
Screenshot of the error message
The time and date of the issue
Your chat or phone reference, if any

You need help now

Will anyone answer at 3am?

This block settles the nagging worry about being left hanging overnight.

Live chat

Chat opening hours24 hours a day

Chat first reply1 minute

Times shown inGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 5054 0583

Phone wait1 minute

Support answers

You need an answer, so here it is

You will have closed out the seven loose ends before you contact anyone.

trustWhat if I just want my account closed for good?+

One e-mail to [email protected] asking us to close it gets the job done, and it is free to request. We shut the account after checking you are the holder, and you can ask about reopening later if you change your mind.

trustWhat if I want to know who licenses you?+

The UK Gambling Commission licenses us under number 91786-7812-R-623363. Skol Casino Ltd runs the site, registered as Company No. 34427824, with a High Street, London address, and we answer to that regulator alone.

trustWhen will my documents be checked?+

Give us 28 hours from the moment your documents land, and the checks are typically done. Photo identification, proof of address and payment method confirmation are what we look at, so send all three together to avoid a second wait.

trustWhen can I speak to someone in my own language?+

English, German, Finnish and Norwegian are all covered, any hour you call. Pick whichever you find easiest and the same round-the-clock team picks up, so nothing is lost by choosing one over another.

trustDo I need to escalate if the reply disappoints me?+

Take it to [email protected] first and give the team a chance to put it right. Only then, if you are still unhappy, do you raise it with the UK Gambling Commission, our regulator.

trustDo I need to wait until Monday to get help?+

No, support runs 24 hours a day, seven days a week, in GMT for UK players. Chat and phone put you with a person in about one minute, while e-mail gets a reply within four hours, night or weekend included.

trustCan I ask for a copy of my data, or have it erased?+

Either request goes to [email protected], and the team will explain what you can receive or remove. We verify you are the account holder first, and we never ask for your password to do it.